Perguntas frequentes

Todos os produtos MAAMI HOME são exclusivos, com alguns disponíveis em séries limitadas. Pode adquirir os nossos produtos na nossa loja online. Adicionalmente, uma seleção de produtos está disponível nas seguintes localizações RB12 store in London (230 Vauxhall Bridge Rd, London SW1V 1AU, United Kingdom) Zurface em Arhus (Havnegade 4, st. 8000 Aarhus C, Dinamarca) HOUE & Friends em Copenhaga (Aarhusgade 131, Copenhagen 2150)

By choosing the MAAMI HOME collection, you will be decorating your home with unique objects made from natural stone. Our pieces are designed to last. Our relationship with you continues after the sale, as we have a professional team ready to support you throughout the process.

All our products are manufactured in northern Portugal.

Our primary material is marble, as we specialise in natural stones. We offer a wide range of marble stones, and you can request a specific type if needed. We also use various woods (oak, walnut, ash, and ebony) and metals (steel, stainless steel, and brass).

Our headquarters and production facilities are based in Vila Nova de Gaia, Portugal.

MAAMI HOME typically responds within 1-5 business days for standard products and 5-10 days for customized products as we need to evaluate the changes and prepare the project. During holidays (August and December), responses may take longer.

MAAMI HOME creates customised pieces upon request and after evaluation by our Design Team.

MAAMI HOME does not have a minimum order requirement.

We offer a wide range of finishes and materials. If you have a specific colour reference, we can check with our suppliers to meet your request.

Yes, you may request a special finish from our range.

Shipping costs are based on the size, weight, and destination of the ordered product. For more information, please contact us at +351 220 924 778 (Portugal landline).

Currently, MAAMI HOME offers free shipping on the items available in our e-shop for EU.

To ensure the best quality and protection, all our bigger objects are packed using wood boxes and biodegradable paper pulp, while screws are added in paper bags to make the packaging 100% plastic free and recyclable. Our accessories are packed in recyclable cardboard boxes.

MAAMI HOME lead times usually ranges from 6 to 10 weeks and 2-4 weeks for smaller items such as accessories.

Your package will include all the necessary instructions for setting up your object.

The order date is when you place your order. The ship date is when we start the shipping process by dispatching your order.

Once your order is dispatched, you can try to change your shipping address by contacting the shipping company.

We strive to send all items together if they are ordered together.

After dispatching your order, we will provide all the necessary details and ask for a contact person in case you are unavailable. This person will be contacted if you are not on-site when the parcel arrives.

All our products leave our factory in perfect condition and are well-packaged. We are not responsible for loss or damage in transit. If damage occurs, please notify the delivering carrier immediately and file a claim. Report any damage to MAAMI HOME within 48 hours of receiving the order and send photographic evidence to info@maamihome.com.

Visit our Clean & Care page for detailed information on how to care for our products.

We offer a 2-year warranty, provided the product is used and maintained under suitable conditions.

You will receive email updates on the status of your order until it is completed. At dispatch, we will provide a tracking code for use on the shipping company's website.

Yes, please contact our sales team and provide your company details. Our sales department will inform you of the terms.

Production begins once we have received and confirmed full payment for your order for smaller objects or 50% of the bigger items such as dining tables and sideboards.

All accounts are registered once the first proforma is issued. Clients must provide valid company details, including billing name, billing address, and VAT number (company registration number or resale number).